We are very open to complaints and feedbacks from clients. If any of our clients feels any escalation that needs our attention, we openly welcome any complaints that can be reported directly to the case officer taking care of one’s case or the customer relations team associated with our service. It will be ensured that the client’s concern is marked a high priority and the issues are resolved at the earliest.
Once we receive a complaint from any of our client, we ensure that a thorough and justified verification is conducted and the loopholes are determined. We conduct a case study where every minute detail of the case is checked and a conclusion is drafted.
Once the loophole is determined, we have a discussion with the client, apologize for the inconvenience he had to bear if the complaint justified and options of alternative solutions are provided.